FAQ

Bamboo fabric is ideal for babies due to its natural properties. It is hypoallergenic, buttery soft, breathable, and thermoregulating, which helps keep your baby comfortable in all seasons. Bamboo is also perfect for eczema-prone skin as it is gentle and soothing, reducing the risk of irritation. Additionally, it has antibacterial and eco-friendly qualities, making it a safe and sustainable choice for your little one.

OEKO-TEX® certification means that the fabric has been rigorously tested for harmful substances and is safe for direct contact with the skin. This certification ensures that our bamboo sleeping bags are free from toxic chemicals, providing peace of mind for parents.

To keep your bamboo sleeping bag in the best condition, place it in the provided laundry bag, close all zips, and do not wash it inside out. Use a gentle cycle at 30°C with a mild detergent. Avoid bleach or fabric softeners, and air drying is recommended to maintain the fabric’s softness and longevity.

Refer to our size guide for detailed information. If you need assistance, our customer service team is here to help. Just send an email to info@little-lunar.com, and we will get back to you as soon as possible.

TOG (Thermal Overall Grade) measures the warmth of a sleeping bag. It helps you choose the right level of insulation based on the room temperature. Please refer to our TOG guide for more details.

Once your order is placed, please contact us at info@little-lunar.com as soon as possible if changes are needed. We will do our best to accommodate your request before the order is processed. Unfortunately, changes cannot be made once the order has been dispatched or is in transit.

If you realize there is an error in your address, please contact us immediately at info@little-lunar.com. If your order hasn’t been dispatched yet, we can update the address. However, if it has already been shipped, changes cannot be made, and you may be responsible for any additional costs incurred.

To return your order, email us at info@little-lunar.com within 14 days of receiving your item. Ensure the product is unused, in its original packaging with all tags attached, and in the same condition as when received. We will provide return instructions.

Yes, customers are responsible for the return shipping costs. Please use a tracked shipping method as we cannot be held responsible for items lost or damaged during the return process. Once your return is received by our warehouse, it will be processed within 10 business days. If the product is damaged or incorrect, contact our customer service for assistance with the return.

Yes, to exchange an item for a different size or product, follow the return process. Once your return has been processed, place a new order for the desired item.

We’re sorry for any inconvenience! If your order arrives damaged or incorrect, contact us immediately at info@little-lunar.com with your order number and a description or photo of the issue. We will respond promptly with a solution.